Legal, Privacy & Cancellation Policies

At Umrahwala, we are committed to safeguarding the privacy, confidentiality, and security of all personal data provided by pilgrims, family members, and B2B travel partners. This Privacy Policy details how we collect, process, and protect your information under applicable Indian data privacy regulations and Saudi Ministry of Hajj & Umrah guidelines.

1. Information We Collect

To process your visa, flights, hotel reservations, and ground transport, we collect:

• Personal Identity: Full Name (as per Passport), Date of Birth, Gender, Nationality, Passport Number, and Expiry Date.
• Contact Details: Email address, Mobile / WhatsApp contact numbers, and Residential address.
• Health & Special Assistance: Basic mobility needs (e.g. wheelchair support) and emergency contact persons.
• Pilgrim Visa Documents: Passport scanned copies and photographs adhering to Saudi MOFA specifications.

2. How We Use Your Data

• Direct generation of official Umrah E-Visas via Saudi Ministry of Foreign Affairs (MOFA) and NUSUK portal.
• Confirmed airline PNR generation with IATA certified carriers.
• Room allocation with verified Makkah & Madinah hotels (Maqam GDS network).
• Real-time WhatsApp & SMS updates regarding flight schedules, prayer timings, and departure notices.

3. Zero Data Sale Policy

We never sell, rent, or trade your personal information to third-party advertising companies. Your data is strictly shared with authorized authorities (Airlines, Saudi MOFA, Hotels, Transport operators) solely for facilitating your pilgrimage.

4. Bank-Grade Security

All payment transactions are processed through 256-bit SSL encrypted payment gateways. Umrahwala does not store your credit/debit card numbers or CVV on our servers.